You are here:Home > SERVICE AND MAINTENANCE > REQUEST A SERVICE > Trouble Shooting > Actron Trouble Shooting

Cleaning the air conditioning filter

Air conditioner filters require regular cleaning or replacing (depending on the type). As filters accumulate dust they block up, reducing airflow and the cooling or heating capacity of the air conditioner. In addition some types lose filtration efficiency the dirtier they get. Some filters are located in hinged filter frames attached to the return air grille. These filters are typically residential filters. They are generally of the washable type and should be cleaned by gently washing with water. If water by itself is not cleaning the filer sufficiently, use a mild detergent. These filters usually require very frequent cleaning. It is recommended to clean the filter monthly.

New Filter / Material

In the event that your filter material needs replacing, you can order it online with us or contact us on (02) 8883 2377.

Resetting of blank zones following a power outage

If you do not have any zone lights (or zones 3 and 4 lights are not lit up), please do the following:

  1. Switch main air conditioning circuit breaker off for 1 minute.
  2. Switch back on and walk to the wall controller.
  3. Press zone buttons 1 to 4 in order, one after the other.

Your zones should now be re-activated.

Cannot adjust my temperature setting as high or low as I used to be able to

Setting The Lower Limit

  1. Press the right hand side of the controllers ‘down arrow’ button once, followed by the left hand side of the controllers ‘down arrow’ button once.
  2. You must press the two buttons in ‘Quick Succession’.
  3. The display will now show the “lower” limit for 3 seconds and this is indicated by “low” also being illuminated.
  4. Whilst the “lower” limit is displayed, use the set-temp arrow buttons to adjust the lower limit up or down.
  5. After 5 seconds, the lower limit will be automatically accepted.

Setting Upper Limit

  1. Press the right hand side of the controllers ‘up’ arrow button once followed by the left hand side of the controllers ‘up’ arrow button once.
  2. You must press the two buttons in ‘Quick Succession’.
  3. The display will now show the “upper” limit for 3 seconds and this is indicated by “high” also being illuminated.
  4. Whilst the “upper” limit is displayed, use the set-temp arrow button to adjust the ‘upper’ limit up or down.
  5. After 5 seconds, the ‘upper’ limit will be automatically accepted.

Note:

  1. You cannot adjust the ‘upper’ limit below your current set-temp.
  2. You cannot adjust the ‘lower’ limit above your current set-temp.

It is not recommended to adjust the ‘upper’ and ‘lower’ limits outside the defaults, before talking with your installer. Doing so may cause damage to your system and void warranty. Default ‘upper’ and ‘lower’ limits = upper (30°c) and Lower (16°c).

My unit continuously shuts down whilst in heating mode

At certain outdoor conditions (low temperature) there may be a build up frost on the outdoor heat exchanger. This gradual build up frost reduces the performance of the air conditioner. The microprocessor detects this frost build up and will automatically activate the defrost mode. This is a normal function of a reverse cycle air conditioning system, and can occur every 20 minutes.
The defrost mode is displayed on the wall controller by flashing the heat light every 10 seconds.

There is water running from my outdoor unit whilst in heating mode

When the unit is on the heating cycle, the outdoor coil will condensate, so water may be found underneath the outdoor unit after use. As the ambient temperature decreases, the unit will need to defrost more frequently, and cause more water to melt off the coil.
This is normal operation and only happens during the winter months.